Terms and Conditions
Quick Reference:- Contact Us
- Placing an Order
- Hours of Operation
- Checking Status of an Order
- Sales Tax
- Canceling/Changing Orders
- Shipping Policies
- Refunds & Returns Policy
- Purchase Orders
- Inaccuracy Disclaimer
Contact Us
By Mail
Eagle Mountain Knife
PO Box 500
Wimberley, TX 78676
By Phone
Toll Free: 1-800-385-5605
International Customers dial +1-512-847-0010
By E-mail
E-mails are answered same day to next business day.
eagle@eaglemountainknife.com
Placing an Order
Online (preferred)
Placing your order online is the fastest way. It's fast, easy, and completely secure. You can pay online with a major credit card, or indicate that you will be paying with a check, purchase order, or other method (which you will then need to send in). Depending on the products you order, we may need to get a shipping quote - in which case we will e-mail you with a final total before we charge your credit card or ask you to send in your check or other payment.
Phone
We also accept phone orders! If you're not quite sure what you need, or just want to talk to a real live person to place your order - call us toll-free at 1-800-385-5605 (International customers, dial +1-512-847-0010).
Hours of Operation
Our customer service center is available Monday through Thursday from 9:00 AM to 5:00 PM Central Texas Time, and on Fridays from 9:00 AM to 3:00 PM Central Texas Time.
Checking Status of an Order
To check the status of your order, log in to My Account and click on Recent Orders. You can also call us toll-free at 1-800-385-5605 or e-mail info@eaglemountainknife.com.
Please note: Because some of our items are drop-shipped directly from the factory, status information may sometimes be delayed for up to 2 business days following shipment.
Sales Tax
Sales tax is charged on all orders and shipments within the State of Texas, at a rate of 8.25%. Certain items shipped to the states of Illinois, Wisconsin, California, Maryland, and Pennsylvania may be taxable as we have warehouses in those states.
For orders shipped to other states, or items where we are not required to collect the tax, the end user is responsible for complying and remitting taxes as necessary in their jurisdiction.
Canceling/Changing Orders
Once you have placed your order online or confirmed it with one of our customer service representatives, you can make changes as long as it has not been shipped (or sent to the warehouse for fulfillment). If a delivery attempt is made and a package is refused you will be charged a penalty that may include, but not limited to extra shipping charges.
Shipping Policies
Proofread your order carefully! Shipping information cannot be changed once your items have shipped. We process orders very quickly, and once your order has shipped we are unable to modify it. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage.
Most orders will ship same day to the end of the next business day. Deadline for orders requiring UPS Next Day, 2nd Day, or 3 Day Select delivery is 2:00 PM CST (Central Standard Time) for items in stock. Orders placed after 2:00 PM will ship by the end of the next business day for items in stock. UPS Next Day, 2nd Day, or 3 Day Select orders placed on a Friday after 2:00 PM CST will ship the following Monday. We ship to all U.S. States.
If you ship to a P.O. Box with no street address, and you select a shipping method other than USPS, you can be charged an additional fee of $10.00 per package for ground shipping, and $15.00 per package for any express shipping service.
If your address is invalid and any correction needs to be made by Eagle Mountain or any of our shipping carriers, you can be charged an additional fee of $10.00 per package for ground or economy service and $15.00 per package for any express shipping service.
If a delivery is refused for any reason other than damaged, or considered undeliverable due to an invalid shipping address you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order before completing the checkout process!
Refunds & Returns Policy
WASHING, USING OR DEFACING ANY ITEM PURCHASED FROM EAGLE MOUNTAIN AUTOMATICALLY CONSTITUTES AS NON-REFUNDABLE NON-RETURNABLE.
Please call us at (800) 385-5605 or (512) 847-0010 to secure a return authorization number and return address.
Click here to download an RMA form
Purchase Orders
We accept purchase orders from corporations, government, schools and other institutions. The minimum order is $50.00. You can place your order online - when asked for a payment method during the checkout process, select the option for purchase order. We will hold your order until we receive your purchase order, which should be faxed to (877) 804-4142 or mailed to Eagle Mountain Knife, PO Box 500, Wimberley, TX 78676. You MUST FAX OR MAIL your own Purchase Order form. Purchase Order Form MUST be from your company's accounting department. Purchase Orders MUST be signed and have a contact name and phone number, ship to and bill to address, and you must be credit worthy. The PO must show the items you want and the prices. It may take longer to process a PO if credit check is needed, typically 3 - 5 days. We do not ship PO's by air. If you need goods quickly order online with a credit card and specify next day or 2 to 3 day air. Purchase orders faxed over to us that are incomplete will NOT be processed. Eagle Mountain Knife is NOT liable for negligence. Please proof your purchase order before faxing. Please check the fax number before faxing. We do not accept COD orders.
Inaccuracy Disclaimer
From time to time there may be information on our web site or in our product fliers that contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Eagle Mountain Knife reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. In the event that you have placed an order and it contains incorrect or inaccurate information, we will notify you of the discrepancy and let you make a decision as to how to proceed.
